Events Captain

Core Duties and Responsibilities

• Event Coordination: Overseeing event setup, service, and breakdown of events according to the Banquet Event Order and client specifications. This includes checking room layout, décor, table settings, and audio-visual equipment.
• Client Relations: Serving as the main point of contact for the client/guest host during the event to quickly address any issues, special requests, or last-minute changes, ensuring guest satisfaction.
• MICE Execution: Plan, organize, and execute Meetings, Incentive, Conferences and Events (MICE) to ensure client satisfaction.
• Departmental Liaison: Liaising effectively with other departments, primarily the culinary team for timing and food presentation and other requirements.
• Regulatory Compliance: Monitoring staff adherence to health, safety, and sanitation regulations, including HACCP.
• Inventory & Cost Control: Managing inventory of equipment and supplies, and sometimes assisting with labor cost control and scheduling.
• Team Management: Leading, training, and motivating the banquet staff to ensure high standards of service and professionalism.
• Operational Efficiency: Ensure all events run smoothly and efficiently, maintaining high standards of cleanliness and safety.
• Inquiry Handling: Handle client inquiries and resolve any issues or complaints promptly.
• Reporting: Maintain accurate records of events, inventory, and staff schedules.
• Marketing: Assist in marketing and promoting banquet services.

Job Specifications and Qualifications

• Diploma in hospitality management, business administration, or a related field.
• Proven experience as a Banquet Supervisor or similar role for not less than 3 years in a 3-5 star rated hotel.

Key Competencies

• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Problem-solving skills with the ability to resolve issues efficiently.
• High attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexibility and adaptability.

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.