Ecosystem Coordinator

The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the country to do regular in-person checkups with actors.

Key Responsibilities

• Actor Support: Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Compliance: Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordination: Coordinating activities with other field teams to ensure work runs smoothly and effectively.
• Fraud Mitigation: Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
• Network Expansion: Mapping and setting up new Tiko ecosystems and finding and contracting all new actors.

About You

You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements and Qualifications

• Location: You must be currently based in Nakuru, Kenya (Mandatory).
• Education: A degree or relevant working experience in a similar field.
• Experience: 2-3 years of working experience in a similar area.
• Sector Knowledge: Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• Technical Skills: Salesforce experience is a plus.
• Interpersonal Skills: You are approachable and work well in a team.