E-Commerce Operations Associate (Nairobi Region)

Role Profile

• Supervise and coordinate team leaders and fulfillment staff to ensure smooth daily e-commerce operations.
• Oversee end-to-end order fulfillment including picking, packing, labeling, and dispatch processes.
• Monitor team performance and productivity against set KPIs such as pick rate, on time handover & delivery.
• Coordinate workflow between store operations, logistics, and customer service teams to ensure timely order delivery.
• Enforce compliance with operational procedures, safety standards, and quality control requirements.
• Train, coach, and support team leaders and staff to improve efficiency and performance.
• Prepare operational reports and escalate issues related to delays, stock variances, or system errors to management.
• Ensure accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 2 - 4 years experience in e-commerce fulfillment, warehouse operations, or retail.
• Proven supervisory or team leadership experience, with the ability to manage frontline teams in a high-volume setting.
• Strong understanding of inventory management principles, stock control, and warehouse processes (receiving, picking, packing, dispatch).
• Proficiency in Microsoft Excel and reporting tools, with the ability to analyze performance data and generate operational insights.
• Strong leadership, communication, and stakeholder coordination skills across operations, logistics, and customer service teams.