Director of Organisational Effectiveness and Performance

Inkomoko is seeking a Director of Organisational Effectiveness and Performance to join our team in Nairobi. The role combines high-level coordination, strong communication, and hands-on execution to keep priorities moving, unblock teams, and ensure the COO’s strategy translates into measurable results across operations, risk, and scale-up initiatives.

Key Responsibilities

Process Excellence & Continuous Improvement (20%)

• Lead end-to-end process reviews across key workflows (e.g., client journey, loan processing, staff journey, procurement).
• Identify inefficiencies and implement simplified, scalable processes.
• Drive a culture of continuous improvement and operational excellence.
• Support teams to adopt and sustain improved ways of working.
• Lead and support priority projects under the COO, including scale-up initiatives and new country readiness.
• Conduct rapid process reviews across operations (e.g., client journey, procurement, approvals) and recommend improvements.
• Coordinate and manage consultants supporting operational transformation initiatives.
• Track delivery against key operational KPIs and escalate risks or delays.

Enterprise-level Operations, Risk, Systems & Performance Tracking (20%)

• Support the COO in strengthening enterprise risk management, including risk tracking and mitigation follow-up.
• Coordinate initiatives related to security, safeguarding, legal/contracting, and operational standards.
• Support digital transformation efforts by improving visibility, dashboards, and reporting systems.
• Ensure operational policies and standards are documented, communicated, and implemented consistently.
• Support COO in corporate performance tracking.

Communications & Alignment (25%)

• Draft and refine high-quality internal and external communications (presentations, updates, reports).
• Translate strategy into clear, actionable messaging for teams across countries.
• Drive alignment across departments by ensuring consistent messaging and priorities.
• Facilitate workshops, leadership meetings, and cross-functional planning sessions.

Executive Coordination (10%)

• Organize Office of COO Leaders meetings, as well as other key meetings/forums.
• Prepare briefing notes, talking points, and decision memos for internal and external engagements.
• Coordinate Office of COO board reports.
• Track action items from leadership meetings and ensure timely follow-through.
• Represent the COO in meetings where appropriate and ensure clear communication back to teams.
• Coordinate Board and executive-level materials in collaboration with leadership.

Requirements

• 8+ years of experience in operations, consulting, program management, or executive support roles.
• Proven experience in Organisational Effectiveness.
• Prior experience supporting a senior executive (COO, CEO, or similar) strongly preferred.
• Experience in high-growth, mission-driven or startup environments is an advantage.
• Strong proficiency in productivity tools, data systems, and presentation platforms.
• Bachelor’s degree required; Master’s degree is an advantage.
• Core capabilities include strong facilitation, exceptional report writing, and strategic planning.

Benefits

• Competitive salary and potential Performance-based bonus.
• Incredible company culture with opportunities for learning and growth.
• Health insurance for self and family.
• Staff savings and provident fund.
• Generous annual leave, parental leave, and sabbatical options.
• Ability to make a significant social impact.