The Sales Representative will be responsible for introducing and selling consumer banking products to potential customers. The main responsibilities include business growth and development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships.
Key Responsibilities
Business Growth & Development (60%)
Identify retail opportunities and prospects through systematic prospecting, visiting, and onboarding of new potential retail customers in the signed-up scheme companies.
Deliver exceptional sales performance by identifying and meeting customer needs through selling and cross-selling of assigned Consumer Banking products and services.
Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
Participate in specific consumer banking product campaigns to generate awareness to the customers.
Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly, and quarterly basis.
Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing.
Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information.
Relationship Management (30%)
Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits.
Maintain an updated record on the scheme portfolio at all times to mitigate losses.
Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers.
Plan for and attend service open days and activations within selected scheme companies to handle queries.
Customer Service (10%)
Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints.
Achieve the required minimum client visits and customer engagement forums per year.
Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.
Key Qualifications and Competencies
Knowledge, Skills, and Experience Required
Excellent understanding and interpretation of financial information.
Working knowledge of the Bank’s products and services.
Good understanding of the banking industry trends, regulation, banks processes, and standard operating procedures.
Sales experience, preferably in the banking or financial industry.
Education
Minimum of a Diploma in a business-related field.
Competencies
Relationship Management & Interpersonal skills.
Entrepreneurial and business acumen.
Strong networking skills.
Self-motivated and result-oriented.
Planning and organizing skills.
How to Apply
Interested and qualified candidates should apply online by visiting the SBM Bank application link: Apply on SBM Bank or navigate directly to the SBM Bank website www.sbmbank.co.ke.
