Role Overview
The Digital Transformation Lead assignment covers beneficiary and assistance-delivery digital solutions, including registration, the beneficiary registry, enterprise deduplication, and assistance delivery. The role focuses on understanding Country Office priorities, constraints, user needs, journeys, and Country Strategic Plan (CSP) digital gaps to turn them into process maps, service blueprints, and a prioritised requirements backlog, while supporting readiness, engagement, training, feedback, and continuous improvement for field deployment.
Key Responsibilities
- Facilitate discovery, business process analysis, and service design for registration, beneficiary registry, and assistance-delivery solutions, supporting TECD design, rollout, and validation.
- Engage WFP, partner, and government counterparts through consultations, workshops, and user research to validate needs, priorities, behaviours, and pain points.
- Document current-state processes and support future-state maps, service blueprints, and prioritised requirements, reviewed with business counterparts and TECD teams.
- Turn discovery outputs into actionable artefacts, including research findings, process insights, feasibility inputs, dependencies, backlog items, and handover materials.
- Serve as TECD’s business-analysis and field-insight focal point, consolidating needs raised through Regional BTOs and business counterparts and translating them into structured inputs for support, product/design, and development teams.
- Support beneficiary and assistance-delivery rollout, transition planning, and adoption activities for next-generation DBTP solutions in coordination with Regional BTOs and business teams.
- Contribute to CSP digital enablement analysis by consolidating digital capability gaps identified with Regional BTOs and Country Offices into evidence-based inputs for corporate solution evolution.
- Identify and escalate risks, dependencies, and blockers affecting beneficiary and assistance-delivery solutions through agreed WFP governance and support channels.
- Promote alignment with corporate systems, support models, data governance, information security, data protection, and privacy requirements.
- Facilitate structured feedback loops across Country Offices, Regional BTOs, TECD, product, support, and business teams.
- Contribute to UN80-related beneficiary and assistance-delivery activities within TECD’s mandate.
Qualifications & Experience Required
- Education: Advanced university degree in Business Administration, Operations Management, Information Systems, Computer Science, Human-Computer Interaction, Service Design, Programme Management, or another relevant field; or first university degree with additional years of related work experience and/or training.
- Experience: At least 5 years of progressively responsible experience in business transformation, digital assistance services, beneficiary management systems, operational technology support, business analysis, change management, or digital solution adoption in humanitarian or development contexts.
- Experience supporting Country Offices in the design, planning, deployment, and continuous improvement of digital solutions.
- Experience contributing to discovery, service design, user research, business process modelling, requirements analysis, solution testing, or process improvement for complex digital initiatives.
Knowledge, Skills & Competencies
- Strong understanding of business transformation, business needs assessment, stakeholder engagement, demand management, change management, operational support models, and digital solution adoption.
- Knowledge of discovery methods, human-centred design, service design, business process analysis, user research, workshop facilitation, and agile delivery approaches.
- Practical experience with requirements documentation, user stories, use cases, test plans, data analysis, dashboards, and process-mapping tools.
- Strong analytical, coordination, risk-management, and stakeholder-management skills.
- Fluency in oral and written English. Intermediate knowledge of another UN language is desirable.
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