Role Overview

The Deputy Director, Information and Communication Technology will report to the Director, Corporate Services. The successful candidate will ensure the Authority adopts and implements effective strategies for the deployment of ICT infrastructure, Service delivery, Business Processes continuity, disaster recovery, and information security.

Key Responsibilities

• Initiate the development and implementation of the Authority’s ICT Strategy and related policies and procedures.
• Oversee the design, implementation, and maintenance of adequate ICT Infrastructure.
• Formulate and develop the Authority’s information infrastructure.
• Plan, monitor, and evaluate information communication technology programmes and activities.
• Oversee the implementation of the Authority’s management information systems, Enterprise Resource Planner (ERP), Document Management System (DMS), and Customer Management System (CMS).
• Spearhead the design, development, and maintenance of telephony, Corporate-wide messaging system, and Intranet site for the Authority.
• Spearhead the deployment of appropriate Infrastructure to support Business Continuity and Disaster Recovery of critical processes within the Authority.
• Oversee security of Authority’s information assets by preserving Integrity, Confidentiality, and Availability of information assets.
• Lead in the implementation of secure portals to facilitate stakeholder interaction with the Authority.
• Lead in the Authority’s website maintenance.
• Oversee outsourced ICT service providers and Monitor Security Systems in the Authority including Firewall, Antivirus, CCTV, and Uninterruptible Power Systems.
• Oversee repair of Information Communication Technology equipment and associated peripherals.
• Oversee the configuration and testing of computer hardware, networking software, and operating system software.
• Guide the creation of a functional ICT Helpdesk system to track user requests.
• Oversee the creation of users in the Active Directory following laid-out policies.

Requirements for Appointment

For appointment to this grade, a candidate must have:

• Master’s degree in Computer Science, Information Communication Technology, Business Information Technology, or an equivalent qualification from a recognized institution.
• Bachelor’s degree in Computer Science, Information Communication Technology, Business Information Technology, or an equivalent qualification from a recognized institution.
• Relevant ICT certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE), CISA, CISSP, Prince 2, or an equivalent qualification.
• Membership in a relevant professional body, where applicable.
• Certificate in a Management course lasting not less than four (4) weeks from a recognized institution.
• Cumulative service period of fifteen (15) years of relevant work experience, three (3) of which should have been at the grade of Assistant Director, ICT or in a comparable position.