The Debt Collection Officer is responsible for managing overdue accounts and ensuring the timely recovery of debts. This role involves advising customers on debt repayment strategies, highlighting the importance of settling debts and explaining potential consequences of default. You will engage with customers via telephone, email, or in-person to discuss overdue payments and review credit terms to facilitate easier repayment.
Key Responsibilities
Customer Advisory: Advise customers on debt repayment strategies and the importance of settling debts.
Engagement: Communicate with customers through telephone, email, or in-person to discuss overdue payments and credit terms.
Recovery Management: Organize, implement, and manage the most suitable debt recovery methods and techniques.
Account Administration: Record, verify, and validate customer details received from clients for assigned accounts.
Customer Information: Provide accurate account details such as balances and account numbers to customers.
Reporting: Update system reports with relevant information and prepare required progress reports.
Data Integrity: Ensure the integrity and confidentiality of customer data and details.
Meeting Attendance: Attend to customers during scheduled or unscheduled meetings.
Prompt Communication: Respond quickly to customer inquiries via email, phone, or mail.
Debt Clearance: Initiate clearance for settled debts once proof of payment is received.
Mediation: Mediate disputes between customers and clients.
Portfolio Monitoring: Monitor and control the performance of the assigned portfolio.
Requirements and Qualifications
Education: Possession of at least a Diploma from a recognized institution.
Academic Background: Background in Finance, Accounting, and Assurance Services.
Skills: Solid communication and interpersonal skills.
Technical Proficiency: Must be computer literate and proficient in English.
Traits: High level of integrity, honesty, and a positive work ethic.
Independence: Ability to work under pressure with minimal supervision.
Added Advantages: Certification in credit management, banking, or a related field; prior experience in credit or debt management.
