Career Options Africa Ltd is seeking a professional and motivated Debt Collection Officer to join their team in Nairobi. The role is primarily responsible for managing and recovering overdue payments while maintaining high ethical standards and fostering positive customer relations. The successful candidate will act as a mediator between the company and its debtors, providing strategic advice on debt repayment and ensuring that all accounts are managed efficiently.
Key Deliverables
Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.
Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment.
Organize, implement and manage the most suitable debt recovery method and techniques.
Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients.
Provide customers with accurate account details e.g. balances, account numbers etc.
Update system reports with relevant information to support the collection process.
Ensure data integrity and confidentiality of customer details.
Attend to customers during scheduled/unscheduled meetings.
Respond promptly to customer communications via email, phone, or postal mail.
Initiate clearance for settled debts upon receiving proof of payment.
Mediate disputes between customers and clients.
Monitor and control portfolio performance.
Preparation of required reports.
Professional Qualifications
Must possess at least a Diploma from a recognized institution.
Knowledge in Finance, Accounting, and Assurance Services.
Prior experience in credit or debt management is required.
Added advantage: Certification in credit management, banking, or a related field.
Computer literate and proficient in English.
Skills and Competencies
Solid communication and interpersonal skills.
High integrity and honesty.
Positive attitude and strong work ethic.
Ability to work under pressure and with minimal supervision.
How to Apply
Interested and qualified candidates are encouraged to visit the Career Options Africa Group website at www.careeroptionsafricagroup.com to submit their applications.
