The Data Team Lead (DTL) serves as the primary point of contact for customers on clinical data management deliverables. The role involves providing project management expertise by working closely with customer data managers, key decision-makers, and internal team members. The DTL manages continuous process improvements, issue escalation, and workload projections while providing technical expertise to ensure all clinical data management milestones are met within the specified timelines and quality standards.
Key Responsibilities
Client Management
Serve as the primary point of contact for customer on clinical data management deliverables.
Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise.
Provide justification for and perform direct negotiations with customer, e.g., timelines, financial, process, resource.
Maintain strong customer relationships.
Ensure open communications with customer and management to manage and meet contractual obligations.
Service Management
Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables.
Establish strong communications with Data Operations team, functional leads, project managers, and all other stakeholders.
Support DM service delivery with comprehensive DM process and technical expertise in executing projects.
Serve as the escalation point for unresolved data issues; work with client data managers, vendors, and internal team members for resolution.
Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables.
Create and/or review and sign-off on all data management plan (DMP) documents.
Implement proactive quality management plans across multiple projects/programmes. Track service performance and provide leadership to identify root causes of issues and implement remedial actions.
Serve as Subject Matter Expert (SME) providing leadership and expertise in a specific CDM task or technology.
Maintain internal tracking databases and systems.
Qualifications and Requirements
Bachelor’s Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field.
5+ years direct Clinical Data Management experience in CRO or pharmaceuticals industry, including 3+ years as a CDM project lead; or equivalent combination of education, training and experience.
Previous experience and proven competence in managing delivery of multiple projects through full DM life-cycle (several studies/programmes).
Previous experience of handling customer negotiations.
Knowledge of Good Clinical Practices and relevant regulatory guidelines.
Excellent communication, interpersonal, customer service, and teamwork skills.
Comprehensive understanding of clinical drug development process.
Ability to establish and maintain effective working relationships with co-workers, managers, and customers.
How to Apply
Interested and qualified candidates should apply online through the IQVIA careers portal by visiting the application link provided below.
