Calltronix Contact & Training Centre

Data Analyst

Nairobi

Posted 03 June, 2026

Deadline 19 June, 2026

Information TechnologyFull-TimeJunior-level(1-2 yrs)

Job Description

To support the Operations function with accurate real-time monitoring, insightful performance reporting, and data-driven workforce planning. The Data Analyst ensures adherence to service level targets, enhances operational visibility through MIS reporting, and enables proactive scheduling and forecasting to optimize resource utilization.

Key Responsibilities

Support the Operations function with accurate real-time monitoring.
Provide insightful performance reporting and data-driven workforce planning.
Ensure adherence to service level targets.
Enhance operational visibility through MIS reporting.
Enable proactive scheduling and forecasting to optimize resource utilization.

Recruitment Criteria

Required Experience:

Minimum 1–2 years of experience in data analysis, MIS reporting, or contact center operations.
Experience with real-time monitoring and workforce tools is a plus.

Required Education:

Bachelor’s degree in Statistics, Computer Science, Information Systems, Business Analytics, or a related field.

Required Skills:

Proficiency in Excel (pivot tables, advanced formulas, macros)
Working knowledge of BI tools (Power BI, Tableau, or similar)
Strong attention to detail and data accuracy
Good understanding of analytical concepts

How to Apply

Interested and qualified candidates should apply online by visiting the application link on MyJobMag: Calltronix Contact & Training Centre Job Portal.