Customer Support Technician

Purpose of the Role

The purpose of this role is to ensure successful installation, maintenance, and support of internet services for residential and business customers. The technician is responsible for delivering reliable connectivity and a positive customer experience by installing fiber and wireless solutions, troubleshooting issues, and resolving technical problems in a timely and professional manner. This role plays a critical part in ensuring service quality, customer satisfaction, and retention by acting as the link between the company’s technical infrastructure and the end user.

Key Responsibilities

• Carry out fiber internet installations in homes and business premises.
• Install and configure fiber and wireless internet connections.
• Perform on-site field work, including climbing poles and working at heights.
• Handle ADSS (Aerial Fiber) installations, routing, and terminations.
• Troubleshoot and resolve connectivity and network issues.
• Provide on-site and remote technical support to customers.
• Ensure proper testing, activation, and handover to clients.
• Maintain professional customer interaction during installations and support visits.

Qualifications and Requirements

• Qualification: BA/BSc/HND.
• Experience: 1 - 2 years in a similar role.
• Technical proficiency in ISP infrastructure (Fiber/Wireless).
• Physical ability to work in the field and at heights.

How to Apply

Interested and qualified candidates should forward their CV to: hr@mybestjobs.co.ke using the position as subject of the email.