Customer Service Specialist - Kenya and East Africa
Nairobi
Posted 10 August, 2026
Deadline 24 August, 2026
Customer ServiceFull-TimeEntry-level(0-1 yr)
Job Description
NIPRO Corporation is hiring a Customer Service Specialist - Kenya & East Africa. This role is responsible for managing customer orders, coordinating shipments, handling customer inquiries, and ensuring a high level of customer satisfaction throughout the order-to-delivery process for the Kenya & East Africa region.
Role Purpose
The person serves as the primary point of contact for customers, sales teams, logistics partners, and internal departments. The role focuses on processing orders, coordinating deliveries, managing shipping documentation, resolving customer issues, and ensuring efficient communication across the supply chain.
Key Responsibilities
Order Management
Enter and process customer orders accurately in the system.
Monitor and follow up on open orders.
Coordinate the delivery process from order receipt to final shipment.
Keep customers and sales teams informed about order status and delivery schedules.
Customer Service & Communication
Respond promptly to customer inquiries via phone and email.
Act as the Single Point of Contact (SPOC) for assigned customers.
Provide information regarding products, services, shipment status, and order progress.
Build and maintain strong customer relationships.
Logistics and Shipment Coordination
Organize and monitor shipments with logistics providers.
Ensure accuracy of shipping and customs documentation.
Coordinate deliveries, receipts, and inventory movements across branches.
Follow up on inbound shipments and customer call-offs within agreed timelines.
Qualifications and Skills
Degree qualification: BA/BSc/HND.
Experience in customer service, logistics, shipping documentation, customs, or order management.
Knowledge of supply chain and international shipment processes is advantageous.
Proficiency in MS Office applications.
Experience with ERP systems such as SAP is preferred.
