AIC Kijabe Hospital, a faith-based Level 6B National Tertiary Teaching and Referral Hospital sponsored by the Africa Inland Church, Kenya, is seeking a Customer Experience Coordinator to join their team in Nairobi.
Role Overview
The Customer Experience Coordinator will play a vital role in enhancing patient and client interactions across all hospital touchpoints, ensuring high standards of service delivery, managing client feedback systems, and promoting a customer-centric culture.
Required Qualifications & Skills
Degree in Communication, Public Relations, Marketing or a related field from a recognized institution
Certification in Customer Experience Management (e.g., CCXP) is an added advantage
Minimum of three (3) years relevant experience in a comparable customer-facing role, preferably in the Healthcare industry
A person of high integrity in their personal conduct and handling of sensitive data
Proficient in Microsoft Office and client feedback/Customer Relationship Management (CRM) systems
