Customer Service Representative

• Meet and assist clients at designated locations, including airports, SGR terminals, and hotels.
• Conduct guest briefings and provide accurate information regarding itineraries, accommodation, and travel arrangements.
• Assist clients with documentation, tickets, and travel materials before arrival and during their stay.
• Address guest concerns, lost luggage incidents, and operational challenges promptly and professionally.
• Maintain daily operational reports and updates regarding arrivals, departures, incidents, and guest feedback.
• Be available and respond to duty throughout assigned shifts, including during irregular hours.
• Support the Resident Manager in ensuring departmental smoothness and efficiency.
• Build strong working relationships with hotels, airlines, suppliers, and internal teams, and be hands-on with relevant changes or developments in partner hotels or airport procedures to apprise the supervisor accordingly.
• Support the operations team in delivering seamless guest experiences throughout the travel journey.

Minimum Requirements

• Diploma in Tour Operations, Hospitality, or Customer Care.
• Fluency in English plus German & Italian combination or French/German combination language proficiency is mandatory.
• Minimum 2 years’ experience in customer service within the tourism or hospitality industry.
• Strong communication, problem-solving, and interpersonal skills.
• High attention to detail and strong organizational ability.
• Computer literacy with knowledge of Excel and Tourplan is an added advantage.
• Flexibility to work shifts and irregular hours when required.