Médecins sans frontières (MSF) or Doctors Without Borders, an international humanitarian-aid NGO, is seeking a Customer Service Intern for its supply chain department in Nairobi. This internship provides a structured learning environment where the intern will support mission order statuses, claims, and data accuracy under the guidance of a Customer Service Officer (CSO).
Tasks & Responsibilities
Order Tracking: Under the supervision of the CSO, inform missions on order status, claims, and non-conformities.
System Management: Ensure ERP system data accuracy and maintain proper documentation.
Order Processing: Receive, check, and screen internal requests and client draft POs/RFQs. Support the CSO to timely process regional mission orders and ensure Order Request Confirmation (ORC) sharing for validation.
Validation: Verify that correct order authorization processes are followed and share validated client Purchasing Orders (POs) with the Purchasing Officer.
SOP Learning: Learn the standard operating procedures (SOP) for receiving and screening international order requests and follow up with missions to clarify needs.
Stock Analysis: Use the Dossier Analysis Tool to check article stock levels for pick & pack and replenishment cycles.
Procurement Collaboration: Understand procurement workflows to interpret stock balances and avoid stockouts while validating mission orders.
Regulatory Compliance: Utilize the MSF Regulatory Affairs SharePoint to check country-specific constraints based on received orders.
Supplier Interaction: Under the guidance of the Procurement Manager, follow up with suppliers for pending and back orders.
Internal Coordination: Collaborate with relevant internal departments to ensure effective service delivery to missions.
Documentation: Assist in the archiving of supply operations documents (POs, RFQs, and emails).
Project Work: Learn project management principles to lead and finalize the 'Paperless Project' by the end of the internship.
Requirements and Qualifications
Education: Bachelor’s degree or Diploma with specialization in Business Administration, Logistics/Supply Chain, or a related field.
Eligibility: Must have graduated within the last six (6) months.
Communication: Strong interpersonal and communication skills; proficiency in written and spoken English and Swahili.
Technical Skills: Computer literacy is required.
Attributes: Attention to detail, accuracy, and the ability to work independently or as part of a team.
Feedback: Commitment to writing a discovery report/feedback at the end of the internship.
Key Competencies
Organization and record-keeping.
Integrity and confidentiality.
Ability to follow complex procedures and instructions.
Accountability and teamwork.
How to Apply
Interested and qualified candidates should apply online through the Medecins Sans Frontieres (MSF) application portal by following this link: Apply Here. More details about the organization can be found on their website at msf.or.ke.
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