Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases. This internship role is designed to provide learning opportunities within the supply chain and customer service departments where interns support missions on order status, claims, and documentation accuracy.
Tasks & Responsibilities
Under the supervision of the CSO, inform the missions on order status, claims, and non-conformities where applicable.
Ensure ERP system data accuracy and proper documentation.
Immediately inform the Supply Chain Manager of any problems arising in the course of learning Customer Service tasks that will affect the operations.
Under the support of the Customer Service officer, receive, check, and screen internal requests and client draft POs/RFQs.
Perform checks to ensure the correct order authorisation process is followed before processing the order.
Support the CSO to timely process the regional mission orders and ensure ORC sharing with the mission for validation.
Under the guidance of the CSO, create Order Request Confirmation [ORC] and communicate to the client to get authorisation to procure.
Share validated client Purchasing Order (PO’s) based on ORC with the Purchasing Officer to process the supplier Purchase Order (PO).
Under the guidance of the CSO, learn the SOP process of receiving, checking, and screening all international order requests.
Follow up with missions to clarify the order needs before confirming the orders.
Learn and understand the use of the Dossier Analysis Tool, check the OP for the ordered articles if there are stock for pick & pack, and when replenishment orders will take place.
Understand how the Procurement department works to interpret the stock balances while validating mission orders to avoid stockouts.
Understand how the MSF Regulatory Affairs SharePoint works, and how to check specific country constraints based on the received orders (OP’s).
Understand how to check the dashboard on a daily basis for any new orders that are in the pipeline for on-time processing.
Learn the purchase order process and assist in the continuous processing of purchase orders and update ERP order status.
Under the guidance of the Procurement Manager, follow up with the suppliers for the pending orders and back orders.
Collaborate with relevant internal departments and ensure on-time information sharing for effective and efficient service delivery.
Support and learn how to accurately and on-time archive the supply operations documents related to the order process.
Learn and understand project management to lead and finalize the Paperless project before the end of the internship period.
Requirements and Qualifications
Education: Bachelor’s degree or Diploma with specialization in Business Administration, Logistics/Supply Chain, or a related field.
Eligibility: Must have graduated not more than six (6) months prior to the application.
Communication: Strong interpersonal and communication skills.
Technology: Computer literacy.
Quality: High attention to detail and accuracy.
Collaboration: Ability to work independently and as a member of a team.
Language: Proficiency in written and spoken English and Swahili.
Final Deliverable: Write a discovery report/feedback at the end of the internship period.
Key Competencies
Attention to detail
Organization and record-keeping
Integrity and confidentiality
Ability to follow procedures and instructions
Teamwork and accountability
How to Apply
Interested and qualified candidates should apply online via the MSF recruitment portal at https://www.myjobmag.co.ke/apply-now/1155397. Applications must be submitted by March 6, 2026.
How to Apply
Interested and qualified candidates should apply online through the Medecins Sans Frontieres (MSF) application portal. You can submit your application at: https://www.myjobmag.co.ke/apply-now/1155397. Ensure you provide all required details and documentation as part of your application.
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