
Hotpoint Appliances Ltd
Are you passionate about helping people and creating great customer experiences? We are looking for enthusiastic and motivated customer service interns to join our team!\n\nThis internship is a great opportunity for someone looking to gain hands-on experience in customer engagement, retail support, online sales, and call center operations while building valuable communication and problem-solving skills.\n\n### Key Responsibilities\n* Assist customers by responding to inquiries and providing product or service information\n* Support walk-in, phone, and online customer interactions professionally and promptly\n* Handle customer complaints or concerns and escalate where necessary\n* Support order processing, follow-ups, and after-sales service\n* Maintain accurate customer records and reports\n* Assist in promoting products, offers, and services to customers\n* Work closely with different departments to ensure excellent customer experience\n* Support day-to-day operational and administrative tasks\n\n### Qualifications & Skills\n* Diploma or Degree in Business, Communication, Marketing, Customer Service, or a related field\n* Strong verbal and written communication skills\n* Friendly, professional, and customer-focused attitude\n* Good problem-solving and interpersonal skills\n* Basic computer literacy and familiarity with digital communication platforms\n* Ability to work in a fast-paced environment\n* Eagerness to learn and grow professionally\n\n### What You Will Gain\n* Practical experience in customer service operations\n* Exposure to retail, online sales, and call center environments\n* Mentorship and professional development opportunities\n* Improved communication and customer engagement skills\n* Experience working in a dynamic and collaborative team
Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as the subject of the email.