At M-KOPA, our Mobility business isn't just about asset financing—it's about enabling economic opportunity through responsible lending and customer support that helps people succeed. We foster a culture where operational excellence meets genuine care for customer outcomes. Our team values data-driven decision-making, collaborative problem-solving, and processes that balance business performance with customer dignity. You'll gain practical experience in how collections, fleet management, and customer performance tracking directly contribute to both business sustainability and financial inclusion, working at the intersection of fintech and e-mobility.
Responsibilities
Assist in monitoring assigned customer accounts and support efforts to keep the collection portfolio within set limits.
Support customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules.
Help provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members.
Assist with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately.
Maintain accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk).
Support fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues.
Assist with routine driver-related issues and help facilitate communication with external stakeholders.
Help identify and track customers with overdue payments and supporting documentation for recommended actions.
Assist with planning and coordinating field visits for payment or asset recovery, including communication with local authorities.
Contribute to daily and weekly reporting by compiling basic analysis on collections and recovery activities.
Follow company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance.
Requirements
Bachelor's degree (BA/BSc) or HND in a relevant field.
Proven experience in collections, fleet management, or customer performance roles (prior internships or projects count).
Strong communication skills, especially in handling difficult customer interactions with empathy and professionalism.
Ability to manage field operations, including interacting with local law enforcement and community leaders.
Proficiency with data tracking systems and reporting tools (e.g., Excel, Freshdesk).
High attention to detail and ability to multitask in a fast-paced environment.
Willingness to travel and work flexible hours as operational needs require.
Familiarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage.
Understanding of or interest in fintech and financial inclusion is desirable.
How to Apply
Interested and qualified candidates should apply online via the M-KOPA Solar recruitment portal on AshbyHQ. Visit M-KOPA Solar on jobs.ashbyhq.com to complete your application.
How to Apply
Interested and qualified candidates should apply online via the M-KOPA Solar recruitment portal at AshbyHQ. Go to M-KOPA Solar on jobs.ashbyhq.com to submit your application.
