Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. The Customer Experience Officer is responsible for managing front-office operations and ensuring a seamless experience for patients and visitors.
Responsibilities
Manage front office operations and administration.
Use Health Management Information Systems (HMIS) to maintain accurate patient records.
Provide excellent customer service to patients and visitors, ensuring their needs are met promptly.
Facilitate effective communication between patients and clinical staff.
Maintain high standards of service delivery within the healthcare facility.
Qualifications/Requirements
Diploma in Front Office Administration, Business Administration, Health Records, or an equivalent qualification.
At least two (2) years of experience working in a service-oriented industry.
Proficiency in computer skills, especially regarding Health Management Information Systems (HMIS).
Interested and qualified candidates should apply online through the following link: Apply for Customer Experience Officer. Ensure you complete your application on the Equity Afia career portal.
