The Customer Care Representative – Garage serves as a primary point of contact between customers, distribution centers, sales managers, and internal teams. This role is responsible for ensuring high levels of customer satisfaction through efficient order processing, professional communication, and proactive problem resolution within a garage business context.
Key Responsibilities
Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams.
Answer incoming calls and emails in a courteous, accurate, and timely manner.
Process garage orders and quotes with a strong focus on accuracy and turnaround time.
Prepare orders for invoicing and complete invoicing as required.
Maintain strong working relationships with customers and distribution centers.
Support issue resolution related to pricing, quality, order changes, or delivery timing.
Communicate customer feedback, complaints, and order updates to the appropriate departments.
Maintain activity goals and productivity standards.
Provide peer support to other Customer Care team members as needed.
Qualifications and Requirements
Diploma or Degree in a Business-related field.
Minimum of one (1) year of customer service experience specifically in a garage environment.
Strong computer skills, including proficiency in Microsoft Office.
Ability to work independently and manage priorities in a remote environment.
Strong customer focus and professional communication skills.
High attention to detail and a commitment to order accuracy.
Ability to manage multiple priorities in a fast-paced, remote setting.
Problem-solving mindset with the ability to resolve customer issues efficiently.
How to Apply
Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line Customer Care Representative – Garage. Only shortlisted candidates will be contacted.
How to Apply
Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line Customer Care Representative – Garage. Only shortlisted candidates will be contacted.
