Hazina Sacco Society Ltd is seeking a Customer Care Assistant to join its team. The successful candidate will be responsible for implementing the Society’s Customer Service Charter and ensuring the organization remains member-centric through high-quality interaction and feedback management.
Duties and Responsibilities
Charter Implementation: Implementing the Society’s Customer Service Charter.
Voice of the Customer: Offer the voice of the customer to guide in marketing strategy, product improvement, and member interaction improvement.
Retention Strategies: Assist in developing and implementing member Retention Strategies that run throughout the year.
Customer Centricity: Provide formal advisory perspectives to ensure the organization is customer-centric.
Office Management: Ensure an orderly and organized front office and handle telephone operating duties.
Feedback Management: Provide feedback to the organization on all customer concerns and handle the customer complaints & compliments register.
Documentation: Ensure prompt dispatch of documents received at the reception to other departments for action.
Minimum Requirements
Bachelor’s Degree in Public Relations, Communications, or Business Management.
Two (2) years of experience in a busy organization.
Basic accounting knowledge is an added advantage.
Experience in digital / social media marketing is an added advantage.
Job Competencies
Excellent communication skills.
Basic SACCO product awareness.
Good interpersonal skills.
Passion for customer service.
How to Apply
Interested candidates meeting the above requirements should apply online by filling in the data form from the link https://forms.gle/4NvQBBmrkEkLj8rR9. After filling the data form, proceed and send an application letter with a detailed Curriculum Vitae (CV) to hr@hazinasacco.or.ke on or before 27th April, 2026. Only shortlisted candidates will be contacted.
How to Apply
Interested candidates meeting the above requirements should apply online by filling in the data form from the link https://forms.gle/4NvQBBmrkEkLj8rR9. After filling the data form, proceed and send an application letter with a detailed Curriculum Vitae (CV) to hr@hazinasacco.or.ke on or before 27th April, 2026. Only shortlisted candidates will be contacted.
