Customer Service Operations Associate

Key Responsibilities

• Build and maintain relationships with customers and transporters.
• Achieve high customer service and proper transporter management.
• Manage customer transactions including trips and after-sale service.
• Coordinate and oversee the shipment of goods from shippers to customers.
• Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations.
• Optimise transportation routes to minimise costs and maximise efficiency.
• Communicate effectively and efficiently with customers, transporters and team members.
• Implement process improvements to enhance operations.
• Identify and fix operational issues as they arise.
• Address general customer requests.
• Maintain exemplary operational records.

Qualifications and Requirements

• University degree level education with up to 2 years’ post university work experience.
• At least 2 years of work experience post-graduation is mandatory.
• Demonstrated longevity of service in past roles.
• Transferable experience from past roles.
• High degree of professionalism and extreme attention to detail.
• Excellent verbal and written communication skills.
• Good mathematical skills and coordination/logistics handling.
• Good administrative and organisation skills with strong forward planning.
• Good interpersonal skills and high emotional intelligence.
• Strong preference for candidates who have worked in service and hospitality industries.
• Start-up experience is a plus.

Physical Demands & Work Environment

• Ability to withstand pressure and to effectively manage multiple tasks simultaneously.
• Flexibility to work evenings, weekends and public holidays.
• Intermittent travel is required.

How to Apply

Applications are reviewed on a rolling basis. Interested and qualified candidates should apply online through the official application portal. Note that only applications submitted via the link will be considered; email applications are not accepted.