Avery Dennison Corporation is a global manufacturer and distributor of pressure-sensitive adhesive materials, apparel branding labels and tags, RFID inlays, and specialty medical products.
Job Overview
The Credit Clerk is responsible for managing customer accounts, addressing queries, and executing debtors' correspondence and collections. You will work closely with sales and customer service teams to review debtors and resolve queries.
Key Responsibilities
New Customer Creation / Existing Customer Amendments (15%)
Organise all documentation (internal and customer) required for new credit applications or updating/amendment of existing customer terms.
Perform credit reference checking for new account applications where applicable.
Submit customer master change requests to SSO.
Ensure adherence to internal control processes for approvals and maintain an up to date filing system.
Debt Collection (30%)
Regularly review customer ageing to identify delinquent accounts.
Call on customers for payments in order to ensure payments on time, or collection of overdues.
Update SSO team on payment allocations where required. Ensure bank reconciliation clears by month end close of all deposits received.
Facilitate monthly debtors review meetings with Sales Teams.
Ensure meeting of quarterly ageing and DSO targets.
Initiate legal collection process where required.
Debtors Administration (45%)
Compile customer reconciliations to customers’ remittances, follow up and clear reconciling items timeously.
Maintain a record of cheques received from customers and ensure they are collected for banking on a daily basis.
Drive resolution of customer queries with Customer Service and Sales teams.
Run monthly Debtors Statements to customers after month end close.
Drive reduction in bad debt provision and actively manage the AR book in order to limit the impact of bad debt write offs.
Monthly reporting on debtors ageing status.
Handle all incoming customer queries received, either resolving queries or forwarding to responsible person for resolution.
Compliance (5%)
Facilitate granting and monitoring of credit facilities, within the authorisation limit matrix.
Support with the annual review and update of customer credit limits.
Maintain updated customer master data.
Support during annual statutory audit, balance sheet review and internal audit where required.
General (5%)
Review and allocate deposits not relating to Receivables.
Visit customers when required in order to facilitate the resolution of any account issues.
Ensure that all debtors’ correspondence and communications are carried out in a professional manner that represents Avery Dennison’s work standard to enhance customer relationships and support all Customer Centricity initiatives.
Qualifications and Experience
Pre-requisite Experience: Minimum 5 years’ experience in debtors administration and full function of credit control.
Formal Qualifications: Grade 12 (high school certificate or equivalent). A Diploma in Credit Management would be an advantage.
Required Competencies
Building Customer Loyalty & Partnerships
Communication & Gaining Commitment
Decision Making & Information Monitoring
Planning, Organizing & Managing Work
Stress Tolerance & Tenacity
Conflict Management
How to Apply
Interested and qualified candidates should apply online via LinkedIn. Please visit Apply on LinkedIn to submit your application.
How to Apply
Interested and qualified candidates should apply online via LinkedIn by visiting the following link: Apply on LinkedIn
