As a Content Moderator at Teleperformance Kenya, you will be instrumental in keeping the global digital community safe. You will be reviewing and managing content on client platforms which at times will be of a sensitive, egregious, and/or graphic nature. You will be trained on how to apply the client's policies and use these policies to uphold established community guidelines. Please note that this is an onsite position in Nairobi and not a work-from-home role.
Responsibilities
Review, classify, and/or eliminate content uploaded by users according to parameters and policies defined by the client.
Comply with key performance indicators (KPIs) defined by the specific client operation and maintain a high level of quality in each case reviewed.
Make timely escalations in accordance with established procedures.
Comply with corporate confidentiality policies and ensure appropriate handling of customer information to guarantee information security.
Participate in continuous training programs established by the company for optimal development in the role.
Comply with all instructions and procedures related and complementary to the role.
Be attentive to communications that arrive through the different communication channels of the company.
Requirements
Language Proficiency: Fluent reading and listening of the Wolof language is critical for content moderation work.
Education: Minimum of a Diploma in a relevant field; a Bachelor’s degree is preferred but not essential.
Experience: 1-3 years of experience working in a high-transactional role within a KPI-driven environment.
Background: Experience in content moderation, customer service, or any role involving daily targets is preferred.
Technical Knowledge: Deep familiarity with social media, internet laws, policy regulations, and market knowledge.
Skills: Strong organizational skills, attention to detail, and business fluent verbal and written communication skills in English.
Competencies: Excellent problem-solving, judgment, and decision-making skills; ability to build strong relationships in complex international environments.
Resilience: Mentally and emotionally able to handle offensive or disturbing behavior, language, and content.
Interested and qualified candidates should apply online using the following link: https://www.myjobmag.co.ke/job-application/1198852. Ensure you have your CV and any relevant documents ready for the application process.
