Cluster Security Manager

The Fairmont Norfolk and Fairmont Mara Safari Club are seeking a highly capable and experienced Cluster Security Manager. Reporting to the Cluster Hotel Manager, this role is responsible for overseeing security operations, ensuring safety, and implementing loss control policies and procedures across both properties.

Key Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Ensure the safety, security, and loss control policies and procedures are complied with within the hotel.
• Oversee security operations at Fairmont The Norfolk and Fairmont Mara Safari Club, ensuring a consistent standard of safety and security across both properties.
• Collaborate with department heads at each property to integrate security protocols seamlessly into daily operations, optimizing guest experience and operational efficiency.
• Develop and implement site-specific security strategies and procedures tailored to the unique characteristics and challenges of each property, taking into account geographical location, local regulations, and guest demographics.
• Coordinate security initiatives and training programs between the two properties, fostering a unified approach to risk management and emergency response.
• Conduct regular site inspections and security audits at both Fairmont The Norfolk and Fairmont Mara Safari Club to identify potential vulnerabilities and areas for improvement.
• Serve as a point of contact for inter-property security communication and coordination, facilitating the sharing of best practices, resources, and intelligence.
• Collaborate with regional and corporate security teams to align security initiatives with broader company objectives and industry standards.
• Monitor industry trends and emerging threats relevant to both properties, proactively adjusting security measures to mitigate risks and enhance preparedness.
• Represent Fairmont The Norfolk and Fairmont Mara Safari Club in security-related matters within the local community, fostering positive relationships with law enforcement agencies, government bodies, and neighboring businesses.
• Ensure compliance with brand-specific security standards and guidelines, working closely with corporate security to implement updates and revisions as necessary.
• Lead by example, embodying Fairmont's commitment to excellence and hospitality in all interactions and initiatives, inspiring a culture of security awareness and professionalism among colleagues and team members.
• Responsible for ensuring the hotel’s compliance in Public Health matters and taking a proactive approach in risk assessments, incident reporting, site visits, and corrective actions related to public health concerns affecting guests and colleagues.
• Oversee Fire Life Safety (FLS) compliance in the hotel, ensuring safety systems and protocols adherence, regular fire drills, inspections of firefighting equipment, and training on emergency evacuation procedures.
• Lead the Health & Safety Committees at Fairmont The Norfolk and oversee the Fairmont Mara Safari Club committee.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Other duties as assigned.

Qualifications and Experience

• Bachelor's degree in Criminal Justice, Security Management, or a related field (preferred).
• Proven experience in security management, preferably within the hospitality industry.
• Strong leadership skills with the ability to inspire, motivate, and empower teams.
• Excellent strategic planning and problem-solving abilities.
• Sound knowledge of security best practices, risk assessment methodologies, and emergency response protocols.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Certification in security management (e.g., CPP, PSP) is a plus.
• Willingness to work flexible hours and respond to emergencies as needed.

Physical Requirements

• Frequent sitting and walking throughout the shift.
• Occasional lifting and carrying up to 20 lbs.
• Occasional kneeling, pushing, pulling, and lifting.