Client Manager - Telco/Connectivity

Key Responsibilities

• Relationship Management & Expansion: Build strong relationships to drive expansion and renewals across all solutions, and influence key stakeholders.
• Client Experience Delivery: Work through NTT's network of offices and infrastructure to deliver an excellent client experience in each relevant market.
• Revenue & Margin Growth: Realize revenue and margin targets and maximize sales opportunities by connecting client needs with NTT offerings and solutions.
• Strategic Account Planning: Establish account strategies with key stakeholders focusing on power, receptivity, and dissatisfaction.
• Retention: Minimize churn and maximize retention in onboarded clients.
• Pipeline & Tool Management: Effectively manage accounts, opportunities, pipelines, and forecasts using sales tools such as Salesforce.com.
• Trade Compliance: Maintain full awareness and understanding of the International Trade Policy.
• Quota Attainment: Meet or exceed quota targets through comprehensive forecast accuracy and robust pipeline management.
• Client Lifecycle Ownership: Drive client satisfaction throughout the entire buying lifecycle by taking ownership of commercial agreements.
• Demand Generation: Assist clients in identifying current needs, transforming implicit needs into explicit solutions, and articulating NTT's value proposition.
• Vulnerability Analysis: Perform vulnerability analyses of NTT's positioning relative to competitors and vendors to keep client requirements at the heart of proposed solutions.
• Governance & Financial Control: Positively influence and enable financial control, governance, and compliance to mitigate and reduce financial costs.
• Issue Resolution: Act as the primary point of contact for resolving client issues.

Knowledge and Attributes

• Sales Business Acumen: Skills supporting successful selling through an organizational and business outcome mindset, focusing on planning, leveraging tools/data, and understanding commercial/financial client aspects.
• Sales Client Engagement & Management: Skills to effectively manage and analyze clients throughout the lifecycle, improving relationships and driving sales growth.
• Sales Solution Skills: In-depth knowledge of NTT’s offerings, client applications, use cases, and market trends to act as an expert client advisor.
• Sales Pursuit: Ability to identify and advance opportunities at assigned prospects, taking individual ownership and coordinating internal/external resources to close sales.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in business or a sales related field.
• Relevant vendor certifications would be advantageous.

Required Experience

• At least 3 years of experience in a business development role.
• Seasoned experience in a sales environment and/or customer service role.
• Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
• Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
• Seasoned experience gained in a similar client manager role.
• Seasoned experience working with Salesforce.com contact platform.