Call Centre Agents

Key Responsibilities

• Customer Support: Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat.
• Problem-solving: Troubleshoot customer issues and provide logical, lasting solutions.
• Information Provision: Provide accurate and detailed information about products, services, and company policies.
• Call Management: Manage call volume, handle both inbound and outbound calls, and follow communication procedures.
• Follow-up: Follow up with customers to ensure their issues are resolved and to build customer loyalty.
• Goal Achievement: Meet or exceed performance goals and Key Performance Indicators (KPIs).
• Escalation: Escalate priority issues to the appropriate department or supervisor when needed.
• Compliance: Adhere to company guidelines, security policies, and procedures.
• Upselling: Identify opportunities to upsell products or services when appropriate.

Required Skills and Qualifications

• Diploma in Business Administration, Communication, Customer Service, or a related field.
• Ability to use computers and navigate various software programs.
• Excellent verbal and written communication skills.
• Active listening skills.
• Strong analytical skills to identify customer problems and find effective solutions.
• Ability to remain calm and empathetic, especially when dealing with frustrated customers.
• Capacity to adjust to different customer personalities and unique situations.
• Ability to manage multiple tasks simultaneously.
• Ability to work effectively as part of a team.
• Previous experience in customer service or a call centre is preferred.

How to Apply

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line on or before 17th August, 2026.