Ideon Limited is seeking Call Center Agents to join its team in Nairobi. The role involves reaching out to customers to collect outstanding debts, negotiating suitable payment arrangements, and resolving customer inquiries while adhering to strict practice standards and customer service excellence.
Key Responsibilities
Contact customers to collect outstanding debts on behalf of the company.
Negotiate payment plans with customers.
Identify customer needs, answer customer questions, and resolve issues.
Send reminders for upcoming or missed payments through phone calls and text messages.
Qualifications and Requirements
Degree or Diploma in Business Administration, Finance, Marketing, or a related business field.
At least 4-6 months of experience in a Call Center or Debt Collection role.
Good computer skills and proficiency in Microsoft Office applications.
Strong communication, negotiation, and customer service skills.
