Brand Ambassador

Key Responsibilities

Community Activations

• Conduct health activations at universities, markets, workplaces, boda boda stages, malls, and other approved community venues.

Customer Onboarding

• Ensure every customer receives and confirms their WhatsApp welcome message before concluding the interaction.

Reporting & Compliance

• Submit daily activation reports by 6:00 PM.
• Adhere to the Kenya Data Protection Act, 2019 during all customer interactions.
• Maintain confidentiality of customer health and personal information.

Brand Representation

• Wear assigned branded attire at all times during working hours.
• Maintain professionalism and uphold company standards.

Device Management

• Properly manage assigned tablets and comply with device usage protocols and MDM policies.

Customer Service

• Address customer inquiries professionally.
• Escalate customer complaints and technical issues promptly.

Referral Promotion

• Encourage participation in the "Refer 3, Get 1 Free" program for every activated customer.

Required Qualifications

• Minimum age of 18 years.
• KCSE Certificate (Form Four completion).
• Legal right to work in Kenya.
• Fluency in English and Kiswahili.
• Comfortable using smartphones and tablets.
• Active personal M-Pesa account.
• Clean criminal record.
• Comfortable approaching and engaging members of the public.

Preferred Qualifications

• Experience in sales, customer service, field marketing, or community mobilization.
• Strong networks within the assigned city or community.
• Interest in health, wellness, and preventive healthcare.
• Confidence in handling rejection and achieving daily targets.
• Strong communication and interpersonal skills.