The Branch Team Leader will be responsible for overseeing and coordinating all aspects of branch operations, including showroom sales, stock and inventory control, cash management, and staff supervision. The role ensures accurate financial reporting, effective team collaboration, and compliance with company policies and internal controls. By driving sales performance, maintaining optimal stock levels, delivering excellent customer service, and developing the branch team through regular coaching and training, the Branch Team Leader plays a key role in achieving branch targets and sustaining operational excellence.
Key Responsibilities
Branch Operations & Admin
- Supervise all branch activities including sales, stock control, customer service, and staff performance.
- Ensure smooth daily running of the showroom while upholding company standards and policies.
- Manage staff schedules, assign duties, and monitor performance.
- Ensure necessary documents are filled by design consultants in accordance with standard procedures and dispatched to the concerned department.
- Verify and keep records of leaves, conduct sample verifications of the payroll sheet before sending to the payroll department, and attend to queries concerning employee clock cards.
- Ensure data is correctly entered in the system, all documentation is completed accurately, and the system is under control.
- Ensure all accounts needing cancellation are attended to in the same week and run O/S Booking for system file housekeeping.
- Follow up on reports printed, distributed, reviewed, and worked out per schedule while updating the checklist.
Financial, Cash Handling & Compliance
- Oversee the work of employees at the cash desk and ensure all procedures are fully respected.
- Undertake continuous monitoring and management of debtors, including weekly review of unpaid accounts, and ensure arrears procedures are followed.
- Assist in the formulation of budgets and cash flows for the branch.
- Limit unnecessary expenses including petty cash.
- Ensure compliance with internal controls and financial policies.
Stock & Inventory Management
- Oversee stock levels within the branch to ensure availability of fast-moving furniture and décor items.
- Coordinate with the inventory, warehouse, and supply chain teams on stock replenishment and transfers.
- Conduct regular stock counts and reconciliations to maintain accurate inventory records.
- Investigate and resolve stock discrepancies.
- Oversee the security aspects of the branch, prevention of theft and fraud, and general safety of employees and customers.
Sales & Customer Service
- Inspire the sales team to achieve targets through customer-focused strategies and service excellence.
- Ensure the branch achieves its set targets.
- Verify sample product codes (at least 10) from the system to match POS tickets on the shop floor and correct anomalies timely.
- Carry out sampling on specific products (POS) displayed on the shop floor to match the system and tackle anomalies.
- Ensure showroom items are displayed according to the range plan with correct pricing.
- Provide excellent service to customers and handle complaints tactfully.
- Ensure optimal use of marketing tools at the showroom and communicate promotional info to staff.
- Undertake collaborative activities with the sales team to boost sales.
- Follow up on outstanding DN and Bookings from Design Consultants.
- Assist in identifying opportunities for new products and enhancement of existing products.
- Monitor and report on competitor activities and potential collaborators to identify business opportunities and threats.
- Understand the market dynamics and how the company's products/services are used.
- Identify new markets (geographical and industry sectors) for company products.
Staff Management & Development
- Lead, mentor, and coach branch staff to achieve sales and operational goals.
- Conduct performance appraisals and recommend training where necessary.
- Design and conduct regular team trainings on sales, customer service, stock handling, market trends, and policies.
- Ensure effective internal communications within the sales, customer support, and marketing teams and across the organization.
- Plan staff leave schedules and approve leave.
- Foster a culture of energy, people-centricity, integrity, and customer-centricity.
