Branch Supervisor - Nanyuki

Duties and Responsibilities

• Ensure that all restaurant policies and procedures, standards specifications, and guidelines are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation and serving, repair, and maintenance.
• Ensure company objectives in sales, service quality, appearance of facility, and hygiene through training of employees and organizing/supervising regular Branch deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Prevent, handle, and resolve complaints regarding food quality and service.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems.
• Minimise guest complaints by ensuring all guests are served (spending 95% of time on floor coverage).
• Ensure that set SOPs of cash handling are adhered to.
• Take correct takeaway orders and ensure they are correctly dispensed.
• Ensure prompt billing is done and correct change is given.
• Ensure delivery orders are prepared and picked on time.
• Suggestive selling products and introduction of new ones to guests.
• Maintain high hygiene standards at the cashier station.
• Ensure cutlery is wiped, polished, and well displayed at respective stations.
• Oversee the dining area and supervise food and beverage service staff in accordance with operating policies.
• Seek, listen, and respond to guest feedback.

Qualifications and Special Conditions

• Must have a Degree or Diploma in Food & Beverage Service or an equivalent from a well-recognized institution.
• Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry.
• Ability to communicate clearly in English.
• Ability to review P&L.
• Able to handle money and operate a point-of-sale system.
• Must be prepared to work under pressure.
• Must have coordination skills, demonstrating good core ethics and values.
• Must be result-oriented, self-driven, articulate, and proactive.
• Must have the ability to make quick and sound decisions.
• Have competent knowledge of Customer Service and people management systems.
• Computer literate in MS Suite.

Core Competencies

• Establishing Focus
• Providing Motivational Support
• Fostering Teamwork
• Empowering and developing others
• Flexible and adaptable to new environment
• Ability to manage performance
• Interpersonal relationships
• Result-oriented