Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Java House is seeking a Branch Supervisor for its Mombasa location. The role involves overseeing daily branch operations, ensuring exceptional customer service, managing staff, and maintaining strict adherence to quality, hygiene, and operational standards.
Duties and Responsibilities
Ensure that all restaurant policies, procedures, standards specifications, and guidelines are followed and completed on a timely basis.
Ensure compliance with health and safety, food preparation and serving, repair, and maintenance.
Ensure company objectives in sales, service quality, appearance of facility, and hygiene through employee training and organizing regular branch deep cleaning.
Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Prevent, handle, and resolve complaints regarding food quality and service.
Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
Prevent and resolve personnel problems.
Minimise guest complaints by ensuring all guests are served, spending 95% of time on floor coverage.
Ensure set SOPs of cash handling are adhered to.
Take correct takeaway orders and ensure they are correctly dispensed.
Ensure prompt billing is done and correct change is given.
Ensure delivery orders are prepared and picked up on time.
Suggestively sell products and introduce new ones to guests.
Maintain high hygiene standards at the cashier station.
Ensure cutlery is wiped, polished, and well displayed at the respective stations.
Oversee the dining area and supervise food and beverage service staff in accordance with operating policies.
Seek, listen, and respond to guest feedback.
Qualifications and Special Conditions
Degree or diploma in Food & Beverage service or equivalent from a recognized institution.
Two or more years of experience in front-of-the-house operations, stand-in manager, or management trainee in the service or food and beverage industry.
Ability to communicate clearly in English.
Ability to review P&L.
Able to handle money and operate a point-of-sale system.
Computer literate in MS Suite.
Knowledge of customer service and people management systems.
Must be prepared to work under pressure.
Must possess good coordination skills and demonstrate core ethics and values.
Must be result-oriented, self-driven, articulate, and proactive.
Must have the ability to make quick and sound decisions.
