Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Java House is seeking a Branch Supervisor in Kisumu to oversee daily restaurant operations, ensure high standards of customer service, maintain food quality, and supervise team performance.
Duties and Responsibilities
Ensure that all restaurant policies and procedures, standards, specifications, and guidelines are followed and completed on a timely basis.
Ensure compliance with health and safety, food preparation and serving, repair, and maintenance.
Ensure company objectives in sales, service quality, appearance of facility, and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Prevent, handle, and resolve complaints regarding food quality and service.
Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
Prevent and resolve personnel problems.
Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
Ensuring that the set SOPs of cash handling are adhered to.
Taking correct takeaway orders and ensuring they are correctly dispensed.
Ensuring prompt billing is done and correct change is given.
Ensuring delivery orders are prepared and picked on time.
Suggestive selling products and introduction of new ones to guests.
Maintaining high hygiene standards at the cashier station.
Ensure cutlery is wiped, polished, and well displayed at the respective stations.
Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
Seeks, listens, and responds to Guest feedback.
Qualifications
Ability to communicate clearly in English.
Ability to review P&L.
Able to handle money and operate a point-of-sale system.
Must be prepared to work under pressure.
Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
Must be result-oriented, self-driven, articulate, and pro-active.
Must have the ability to make quick and sound decisions.
Special Conditions of Employment
Must have a degree/diploma in food & beverage service or an equivalent from a well-recognized institution.
Have a competent knowledge of Customer Service and people management systems.
Computer literate in MS Suite.
Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry.
Core Competencies
Establishing Focus
Providing Motivational Support
Fostering Teamwork
Empowering and developing Others
Flexible and adaptable to new environments
Ability to manage Performance
Interpersonal relationships
Result oriented
How to Apply
Interested and qualified candidates should submit their application online through the Java House Application Page.
