Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Role Overview
Java House is looking for a Branch Supervisor in Nairobi to support branch operations by ensuring high standards of customer service, food quality, health and safety compliance, and operational efficiency across the restaurant floor and service stations.
Duties and Responsibilities
Ensure that all restaurant policies, procedures, standards, specifications, and guidelines are followed and completed on a timely basis.
Ensure compliance with health and safety, food preparation and serving, repair, and maintenance.
Ensure company objectives in sales, service quality, facility appearance, and hygiene are met through employee training and organizing regular branch deep cleaning.
Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Prevent, handle, and resolve complaints regarding food quality and service.
Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
Prevent and resolve personnel problems.
Minimise guest complaints by ensuring all guests are served, spending 95% of time on floor coverage.
Ensure set SOPs of cash handling are adhered to.
Take correct takeaway orders and ensure they are correctly dispensed.
Ensure prompt billing is done and correct change is given.
Ensure delivery orders are prepared and picked up on time.
Suggestively sell products and introduce new ones to guests.
Maintain high hygiene standards at the cashier station.
Ensure cutlery is wiped, polished, and well displayed at respective stations.
Oversee the dining area and supervise food and beverage service staff in accordance with operating policies.
Seek, listen to, and respond to guest feedback.
Qualifications & Requirements
Must have a degree/diploma in Food & Beverage service or an equivalent from a well-recognized institution.
2 or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry.
Have competent knowledge on Customer Service and people management systems.
Computer literate in MS Suite.
Ability to communicate clearly in English.
Ability to review P&L.
Able to handle money and operate a point-of-sale system.
Must be prepared to work under pressure.
Must have the ability to coordinate skills and demonstrate good core ethics and values.
Must be result-oriented, self-driven, articulate, and pro-active.
Must have the ability to make quick and sound decisions.
Core Competencies
Establishing Focus
Providing Motivational Support
Fostering Teamwork
Empowering and developing Others
Flexible and adaptable to new environment
Ability to manage Performance
Interpersonal relationships
How to Apply
Interested and qualified candidates can apply online by visiting the application link at Java House Career Portal.
