Branch Manager – Town Office

Key Responsibilities

• Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives.
• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff.
• Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
• Enforcing of credit control compliance and debt management standard.
• Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
• Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
• Renewal follow-up to achieve the renewal retention ratios.
• Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life.
• Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department.
• Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning.
• Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
• Ensure compliance with all regulatory requirements.

Generic Duties

• Carry out performance appraisal, coaching and mentoring staff.
• Participate in planning and budgeting for the department.

Qualifications

• Bachelor’s Degree in a relevant field.
• Relevant Professional Qualification.
• Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level.

Key Competencies

• Customer focused and have strong business acumen.
• Strong leadership skills to drive business performance.
• Effective collaborator with excellent communication skills.
• Organized, detail-oriented, and able to work under tight timelines.
• Committed to professional growth and continuous learning.
• Effective stakeholder management and conflict management.