Role Overview
The Unit Manager - Retail Business Healthcare Division is responsible for meeting Retail Business and SMEs revenue targets, both new and renewal business from intermediaries, and introducing the company’s products to intermediaries and partners within the Meru Branch region.
Key Responsibilities
- Drive growth of the respective Business Unit by meeting the revenue targets for both new and renewal Retail business (SME and Family/Individual healthcare products).
- Introduce the company’s products and services to new and existing intermediaries and recruit new intermediaries as per set targets.
- Establish and maintain strong business relationships with potential intermediaries and partners to promote growth of business and meet revenue targets.
- Identify new opportunities for growth in SMEs and Individual/Family Healthcare Products in order to drive sales.
- Coordinate the training of intermediaries on products and processes for the Retail Business.
- Co-ordinate marketing campaigns to prospective customers.
- Ensure achievement of customer expectations in liaison with the relevant sections of the business.
- Ensure compliance with all insurance regulations and company policies and procedures while distributing products and services.
- Ensure timely payment of premium in line with the company’s credit policy.
- Provide market feedback to the Healthcare Operations Departments to ensure quality service delivery and profitable growth.
- Conduct regular market analysis to identify changing trends, competitive landscape, and opportunities for growth.
- Handle queries and issues from intermediaries and clients regarding company products and processes.
- Perform any other duties assigned by management from time to time.
