Administration and Office SupportFull-TimeSenior-level(6+ yrs)
Job Description
The Kenya Institute of Management (KIM) is a membership-based non-profit professional management organization committed to the promotion of excellence and integrity in the practice of management.
About the Role
The Branch Manager for the Online Branch is responsible for overseeing the delivery of quality services of the Online Branch in line with the Institute's standards, policies, procedures, and processes. This role involves allocating work and supervising staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch. Additionally, the position steers digital marketing initiatives, manages online learning infrastructure, and oversees student welfare and admissions.
Key Responsibilities
Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.
Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.
Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses and Membership products leveraging on digital platforms.
Communicate customer and Online learner needs to the relevant departments within the Institute.
Manage the Branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.
Prepare periodic reports on Online Branch progress such as Revenue growth and collections, students’ numbers; Marketing activities and membership.
Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the Branch level and Online learning initiatives.
Approve imprest for the branch operations.
Responsible for student welfare to ensure customer satisfaction and nurture their talent.
Chair the students’ welfare committee.
Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.
Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online education.
Key Performance Indicators
Revenue Generation
Exams performance
Level of Staff retention
Number of Student’s Complaints and Compliments
Quality of service
Regulatory compliance
Level of inquiries and conversions
Students’ progression and retention
Cost Management
Competencies
People Management skills
Knowledge on Enterprise Resource Planning (ERP)
Knowledge on Research and Projects
Record Keeping
Report writing
Marketing skills
Public Relations
Basic Accounting skills
Human Resource Policies
Computer Literacy
Budgeting
Knowledge & Experience Required
Bachelor of Business Administration Degree or any related field.
Member of KIM.
Six years cumulative experience, 5 years of which should be in a Managerial role.
ICT qualification will be an added advantage.
How to Apply
Interested and qualified candidates should apply online by visiting the official application link:
.gif){kind=logo}
