The Assistant Community Liaison Office Coordinator (Assistant CLO, A/CLO) supports the CLO Coordinator in fulfilling all Eight Areas of CLO Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning), and in developing and managing post programs to enhance community morale.
The Assistant CLO works with the CLO to identify needs within the diverse post community and responds with effective programming, information and resources, and referrals. The incumbent works under the supervision of the CLO Coordinator and is expected to interact independently with CLO clients to develop CLO materials and programs, to formulate advocacy plans, and to generate ideas for community events. In the absence of a CLO Coordinator, the Assistant CLO will serve as back-up to fulfill all responsibilities.
Requirements and Qualifications
- Experience: Minimum three years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required.
- Education: Completion of at least two years of college or university studies is required.
- Language: Level III (Good Working Knowledge) English Speaking/Reading/Writing required.
- Security Certifications: All applicants under consideration will be required to pass security certifications.
Job Knowledge
Pre-hire (Operational)
- A good understanding of the Foreign Service community and the structure of the federal government.
- Knowledge of general principles of program management and program monitoring.
- Standard knowledge of Microsoft Office required.
- Knowledge of the Department of State's programs and policies pertaining to CLO Coordinator's Eight Areas of Responsibility.
Post-hire (Organizational)
- Reasonable understanding of all Mission sections at post, including familiarity with the diversity of post community and knowledge of programs that will benefit the general well-being of direct hires and family members under Chief of Mission.
- Knowledge of pertinent State Department and post regulations, programs, and policies related to the Community Liaison Office administration.
- Understanding of where to find foreign affairs guidelines, including the Foreign Affairs Manual, Foreign Affairs Handbook, and Global Community Liaison Office (GTM/GCLO) resources.
Skills and Abilities
- Ability to exercise good judgment when advocating for diverse employees and family members and dealing with confidential matters.
- Excellent interpersonal skills and ability to interact well with others, demonstrating good teamwork.
- Ability to work in a high-stress, fast-paced work environment.
- Experience in data collection and report writing.
- Ability to communicate professionally with all mission U.S. Direct Hires (USDH), Eligible Family Members (EFMs), Members of Household (MOHs), and local staff.
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