CDL Human Resource is seeking a Branch Manager to lead branch operations in Nairobi. The primary purpose of this role is to achieve growth in deposits and lending, ensure operational excellence, manage staff performance, and deliver superior customer service while safeguarding branch assets and maintaining regulatory compliance.
Key Responsibilities
Business Growth & Financial Management
Develop and implement branch growth plans focusing on deposits and lending.
Achieve revenue, profitability, and collection targets.
Maximize income streams and prevent revenue leakage.
Prepare, monitor, and manage branch budgets and costs.
Operations & Compliance
Oversee daily branch operations including opening, closing, and security protocols.
Ensure compliance with banking policies, procedures, and regulatory requirements.
Authorize transactions, vouchers, and accounts within approval limits.
Maintain safe custody of vaults, cash, loan documents, and records.
Submit accurate statutory and internal reports.
Customer Experience
Ensure high-quality customer service across all branch departments.
Build and maintain strong client relationships.
Resolve customer escalations and ensure service excellence.
People Leadership
Lead, supervise, coach, and develop branch staff.
Promote a culture of integrity, accountability, and teamwork.
Risk & Asset Protection
Safeguard branch assets and implement internal controls.
Act as joint custodian of vaults and cash.
Ensure compliance with audit, risk, and governance standards.
Requirements
Academic Qualifications
Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management).
Master’s Degree is an added advantage.
Mandatory experience in trade finance, business development, and client relationship management.
Experience
Minimum 10+ years in banking and currently active in the banking industry.
Leadership or Management Training is an advantage.
Proven track record in branch performance, revenue growth, and staff management.
Interested and qualified candidates should apply online through the Zoho Recruit portal for CDL Human Resource. You can access the application via this link: https://www.myjobmag.co.ke/apply-now/1191548 which redirects to cdl.zohorecruit.com.
