Lead branch operations to achieve growth in deposits and lending, ensure operational excellence, manage staff performance, and deliver superior customer service while safeguarding branch assets and maintaining regulatory compliance.
Key Responsibilities
Business Growth & Financial Management
Develop and implement branch growth plans focusing on deposits and lending.
Achieve specific revenue, profitability, and collection targets.
Maximize income streams and prevent revenue leakage.
Prepare, monitor, and manage branch budgets and costs.
Operations & Compliance
Oversee daily branch operations including opening, closing, and security procedures.
Ensure full compliance with banking policies, procedures, and regulatory requirements.
Authorize transactions, vouchers, and accounts within established approval limits.
Maintain safe custody of vaults, cash, loan documents, and records.
Submit accurate statutory and internal reports in a timely manner.
Customer Experience
Ensure high-quality customer service delivery across all branch departments.
Build and maintain strong, long-term client relationships.
Resolve customer escalations and ensure overall service excellence.
People Leadership
Lead, supervise, coach, and develop branch staff members.
Promote a culture of integrity, accountability, and collaborative teamwork.
Risk & Asset Protection
Safeguard branch assets and implement robust internal controls.
Act as joint custodian of vaults and cash.
Ensure strict compliance with audit, risk, and governance standards.
Requirements
Academic Qualifications
Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management).
Master’s Degree is considered an added advantage.
Mandatory experience in trade finance, business development, and client relationship management.
Experience
Minimum 10+ years in the banking industry.
Must be currently employed within the banking industry.
Leadership or Management Training is an advantage.
Proven track record in branch performance, revenue growth, and staff management.
How to Apply
Interested and qualified candidates should apply online through the CDL Zoho Recruit portal at cdl.zohorecruit.com.
