Reporting to the Regional Manager – Metropolitan, the Branch Manager will drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.
Key Responsibilities
Management of Intermediary relationships (broker, banks & independent agents) and clients to deliver targeted premium outputs across all subsidiaries.
Provide leadership and support to the staff, sales, and marketing team by driving the implementation of the corporate strategy through training and motivation to achieve organizational objectives.
Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders' meetings, and seminars as they conduct Business promotions in liaison with PR staff.
Pipeline business management, quotation processing, and transmitting them to intermediaries & clients within set TATs.
Enforce credit control compliance and debt management standards.
Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support daily branch operations, including sales processing, policy issuance, and claims handling.
Follow up on renewals to achieve required retention ratios.
Champion cross-selling for corporate and retail business and support opening up new markets and distribution channels, including local check-offs for Ordinary Life.
Identify and facilitate Branch staff resourcing requirements including recruitment, appraisal, career development, succession, and resource planning, in liaison with the People and Culture department.
Coordinate all intermediary activities as they monitor and provide market intelligence to help identify potential for both business acquisition and strategic planning.
Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
Ensure compliance with all regulatory requirements.
Generic Duties
Carry out performance appraisal, coaching, and mentoring staff.
Participate in planning and budgeting for the department.
Qualifications & Requirements
Bachelor’s Degree in a relevant field.
Relevant Professional Qualification.
Minimum of six (6) years’ relevant experience in a similar position, two (2) of which must be at a supervisory level.
Key Competencies
Customer-focused with strong business acumen.
Strong leadership skills to drive business performance.
Effective collaborator with excellent communication skills.
Organized, detail-oriented, and able to work under tight timelines.
Committed to professional growth and continuous learning.
Effective stakeholder management and conflict management skills.
