As the Branch Manager, you will be responsible for leading branch operations to achieve significant growth in deposits and lending. You will ensure operational excellence, manage staff performance, and deliver superior customer service while safeguarding branch assets and maintaining strict regulatory compliance.
Key Responsibilities
Business Growth & Financial Management
Develop and implement comprehensive branch growth plans for both deposits and lending.
Achieve assigned revenue, profitability, and collection targets.
Maximize income streams and proactively identify and prevent revenue leakage.
Prepare, monitor, and manage branch budgets and operational costs.
Operations & Compliance
Oversee daily branch operations including opening, closing, and security protocols.
Ensure total compliance with banking policies, procedures, and regulatory requirements.
Authorize transactions, vouchers, and accounts within designated approval limits.
Maintain safe custody of vaults, cash, loan documents, and records.
Submit accurate and timely statutory and internal reports.
Customer Experience
Ensure high-quality customer service standards are met across all branch departments.
Build and maintain strong, productive relationships with clients.
Resolve customer escalations effectively to ensure service excellence.
People Leadership
Lead, supervise, coach, and develop branch staff to high performance.
Promote a workplace culture of integrity, accountability, and teamwork.
Risk & Asset Protection
Safeguard branch assets and implement robust internal controls.
Act as a joint custodian of vaults and cash.
Ensure compliance with audit, risk management, and governance standards.
Requirements
A minimum qualification of BA/BSc/HND.
Professional experience within the banking sector, particularly in operations and management.
Demonstrated ability to drive business growth and manage branch operations.
Strong leadership capabilities and high integrity.
How to Apply
Interested and qualified candidates should apply online via the recruitment portal on cdl.zohorecruit.com or through the provided application link.
