The Branch Manager is responsible for the overall management of the branch, ensuring profitability through revenue maximization and prudent cost management. The role involves growing the branch's liability and asset portfolios, maintaining high levels of customer satisfaction, and ensuring compliance with the Enterprise-Wide Risk Management Framework.
Key Responsibilities
Achieve profitability targets through revenue maximisation and prudent cost management.
Grow and monitor branch’s liability and asset portfolios to achieve business targets.
Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
Overall management of the branch through efficient utilization of resources.
Delivery of excellent customer service through maintenance of high service standards.
Ensure compliance to Enterprise-Wide Risk Management Framework.
Motivate, coach, and develop a high performing team.
Champion digital migration in the branch.
Requirements and Qualifications
A University Degree from a recognized institution.
Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager at MLC.
Experience in Sales, Personal/Business/or Retail Banking.
Experience in Credit Analysis and administration.
Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
Demonstrated consistent high performance in role(s) held in the last three years.
A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations.
A good understanding of risk, credit policies and procedures.
Strong leadership skills with demonstrated competences in championing high performance management.
Excellent planning, organization, problem solving and analytical skills.
How to Apply
Interested and qualified candidates should apply online via the KCB recruitment portal hosted on Oracle Cloud. Use the link below to access the application page:
Apply for Branch Manager at KCB Bank Kenya
