About the Role
The Branch Leader is responsible for providing leadership to the entire branch team for business growth while ensuring optimal resource allocation. The branch leader is also the representative of the company in the branch’s area of operation, hence the key contact between Tugende and the business community. The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.
Key Duties and Responsibilities
Branch and Field Operations
- Activity Oversight: Coordination of all branch activities; directing and supervising all operational activities including Sales, Customer service, Human Resources, and administration.
- Resource Management: Prudent management of all branch resources (human resources, assets, tools, and equipment) ensuring proper records are kept.
- Performance Growth: Ensure profitability, scale up operational radius, portfolio growth, and quality by implementing productivity strategies to achieve financial targets.
- Forecasting: Maintain a forecast model analyzing client utilization to guide stock demands and manage backlog through prioritization.
- Compliance & SOPs: Provide direction by ensuring strict adherence to Standard Operating Procedures (SOPs), guidelines, and Tugende Policies.
- Inventory Management: Supervise received stock, recording levels, and shipping out of the branch while maintaining detailed asset records.
- Risk Management: Perform routine checks and spot-on audits to assess risk and identify process improvements.
- Market Analysis: Propose assets for investment to limit exposure and identify new opportunities through market surveys.
- Credit Process: Oversee loan origination, credit assessments, and approval processes in line with credit policy.
- Collections: Implement strategies for recovering overdue accounts and managing non-performing loans.
- Technology Adoption: Support technological uptake at the branch level in line with IT guidelines.
- Staff Welfare: Oversee staff welfare, ensuring a safe, secure, healthy, and supportive work environment.
Customer Service Excellence
- Resolve escalated branch customer complaints promptly and professionally.
- Build rapport with customers and the community to drive satisfaction and retention.
- Upskill the team on timely service delivery and product education.
- Build relationships through routine stage visits.
Budgets and Forecasting
- Manage branch resource budgets (utilities, office supplies, stationery).
- Monitor and report on branch utilization versus the approved budget and manage the Branch P&L.
Performance Management
- Set clear expectations, monitor team performance, and provide constructive feedback/coaching.
- Manage development plans to enhance staff performance.
- Review and approve team work plans and branch shifts.
Compliance and Reporting
- Enforce adherence to legal requirements, KYC/AML requirements, and data protection standards.
- Prepare and submit daily, weekly, and monthly branch performance reports.
Qualifications and Experience
- Education: Bachelor’s degree in Business, Finance, Microfinance, Economics, or a related field.
- Experience: At least 5 years’ experience in financial services, with 2–3 years in a supervisory/branch leadership role.
- Industry Knowledge: Demonstrated experience in credit management, asset financing, portfolio growth, and sales.
- Technical Skills: Proficiency in Google Suite and CRM systems.
- Essential Requirement: Motorbike Riding Competence Class A2 is a MUST requirement for this position.
Skills and Abilities
- High integrity, strong compliance orientation, and risk management awareness.
- Excellent communication, interpersonal, and report-writing skills.
- Ability to work under pressure, meet targets, and manage competing priorities.
- Strong analytical and problem-solving abilities.
How to Apply
Interested and qualified candidates should apply online by visiting the official application link. This link will redirect you to the application form hosted on Google Docs.
Apply Here
