Branch Agent - Kakamega Branch

Responsibilities

• Receive and professionally engage walk-in customers at Royal Mabati branches.
• Understand customer needs (roofing type, measurements, budget, location, project stage).
• Guide customers on pricing, promotions, and lead times.
• Handle quotations and order processing.
• Handle all incoming customer calls and respond to inquiries promptly and professionally.
• Record all walk-in and call inquiries in the approved Royal Mabati lead tracker or CRM.
• Uphold Royal Mabati brand standards at branch level: Product displays, Price lists and brochures, Branding and personal presentation.
• Work closely with Field Sales representatives, Production & Logistics teams.
• Collect customer feedback on products, pricing, service, and delivery.
• Handle basic customer complaints professionally and escalate as required.
• Prepare and submit daily/weekly reports on: Walk-in traffic, Inbound calls, Leads generated, and Conversion status.

Requirements & Qualifications

• Education: Diploma or Degree in Marketing, Business Administration, Sales, or a related field.
• 1-3 years' experience in retail sales, customer service, or the building materials industry preferred.
• Experience in roofing, construction, hardware, or manufacturing sectors is an added advantage.
• Strong communication and interpersonal skills in English & Swahili.
• Customer-focused with a sales mindset.
• Ability to explain technical products in simple terms.
• Organized, accurate, and detail-oriented.
• Comfortable working in a busy branch environment.
• Basic computer literacy (CRM, Excel, POS systems).
• Results-oriented, strategic thinker, and proactive problem-solver.
• Demonstrated motorcycle riding proficiency will be considered an added advantage.

How to Apply

Send your CV to: hr@royalmabati.com. The deadline for application is Monday, 15th May, 2026.