Cigna is a global health service company dedicated to helping people improve their health, well-being, and sense of security with a workforce of nearly 40,000 employees serving over 80 million customers globally. The Billing Analyst for the Africa Business unit is responsible for managing and maintaining a client portfolio through timely and accurate invoicing in accordance with agreed premiums and frequencies.
Responsibilities
Portfolio Management: Manage and maintain a client portfolio, coordinating with internal stakeholders regarding new business, renewals, and credit control.
Group Setup: Review and set up new groups for related products, premiums, benefits, and enrolment.
Invoicing: Review and bill clients in accordance with the agreed billing frequency.
Client Relationship Management: Engage with clients to build working relationships and provide education around invoicing and payment processes to ensure consistency across regions.
Regional Coordination: Coordinate and maintain the individual portfolio, liaising with the Middle East and European finance teams.
Query Resolution: Respond to client queries regarding eligibility and billing, liaising with Sales and Client Management Teams as appropriate.
Reporting: Provide reports on invoicing, commissions, and credit control to management as required.
Credit Control: Follow up and report on outstanding premium payments in line with credit control procedures, coordinating with Client Managers, Credit Controllers, and Legal Services.
Commissions: Ensure accurate and timely settlement of commission due to brokers and manage broker set-up.
Compliance: Maintain Africa market-specific requirements and ensure they are adhered to.
Continuous Improvement: Identify potential improvements and make recommendations to the Team Leader.
Data Accuracy: Maintain accurate files for each client regarding related products, coverage, and contacts.
Requirements and Qualifications
Education: Minimum Bachelor's degree or Diploma.
Experience: Minimum of 3 years’ experience in the insurance market.
Specialized Experience: 1-2 years of billing experience is desired.
Technical Skills: High proficiency in MS Office, particularly Excel; good analytical and numeric skills.
Competencies: Strong problem-solving, leadership, and decision-making skills.
Soft Skills: Great rapport building, communication skills, and customer focus.
Operational Skills: Ability to organize, prioritize, and manage workflow to meet individual and team standards under pressure.
How to Apply
Interested and qualified candidates should apply online via the Cigna Workday recruitment portal. Access the application via the following link: Apply for Billing Analyst Africa Business which redirects to Cigna's official careers site at cigna.wd5.myworkdayjobs.com.
How to Apply
Interested and qualified candidates should apply online through Cigna's official Workday careers portal. Use the following link to begin the application process: Apply Now.
