Opera News is a new app that helps you keep up to date with everything that’s happening around the world, without having to use more data than you absolutely need to.
Associate Community Manager Role Overview
The Associate Community Manager is responsible for developing and executing strategies that engage and grow Opera News's online community across various digital platforms, ensuring a positive and inclusive environment while aligning community activities with overall business goals.
Role & Responsibilities
- Developing and implementing community engagement strategies that align with the company’s goals and objectives.
- Managing and growing our online community presence across various platforms, including social media and forums.
- Fostering a positive and inclusive community environment, encouraging active participation and interaction.
- Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.
- Collaborating with internal teams, including marketing, customer support and product development, to ensure consistent messaging and support for community initiatives.
- Analyzing community metrics and trends to identify opportunities for improvement and growth.
- Organizing and hosting virtual events, webinars and community meetups to engage and connect with our audience.
Job Requirements
- 3–5 years of experience in community or social media management, with a proven track record of building engaged online communities.
- Bachelor’s degree in Communications, Marketing, Sales, or a related field (BA/BSc/HND).
- Strong knowledge of social media platforms, community tools, analytics, and CRM systems.
- Excellent written and verbal communication skills in English and Swahili.
- Empathetic, patient, and professional with the ability to connect with diverse audiences and handle feedback constructively.
- Experience or strong interest in fintech and crypto is a plus.
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