Assistant Receptionist

Key Responsibilities

• Reserve, register, and assign rooms to guests while providing continuous information during their stay.
• Brief guests on hotel services and nearby amenities.
• Prepare guest statements, bills, and final invoices for settlement.
• Handle guest lost-and-found items according to protocol.
• Maintain weekly and monthly client forecasts for business follow-up.
• Obtain guest feedback and take prompt action on any issues.
• Supervise room racks, guest racks, reservation racks, and guest room keys.
• Receive and distribute guest mail to the respective departments.
• Solve guest problems to ensure high satisfaction.
• Coordinate special needs (e.g., airport shuttles, special diets, or disability care) with other department heads.
• Conduct sales, marketing, and promotions via phone, website, and social media.
• Prepare and submit daily departmental sales reports to the accountant.
• Maintain professional front office standards to meet business needs and customer focus.
• Handle all revenues transparently, ensuring accurate records and safety of funds.
• Implement the Jumuia Resorts Strategic plan and Standard Operating Procedures (SOPs).

Requirements & Qualifications

• Education: At least Secondary School Education (KCSE).
• Professional Training: At least a Diploma in Business Management/Business Administration or a Certificate in Front Office Operations.
• Experience: Must have worked in a similar position for at least one year.
• Hygiene & Grooming: Must maintain the highest standard of hygiene, appearance, and social skills at all times.
• Communication: Excellent communication and organizational skills.
• Attributes: Must have drive, initiative, creativity, and be a good planner and team player.

How to Apply

Interested and qualified candidates should apply online via the provided Google Form link by clicking the application button on the Jumuia Resorts career portal.