Family Bank is looking for an Assistant Product Manager to develop and deliver the strategy and roadmap for assigned products or portfolio of products/CVPs.
Key Responsibilities
Product Portfolio Management and Profitability: Monitor and continuously evaluate assigned products/CVPs for relevance and viability across sales, revenue and operations. Conduct market research and competitor analysis. Partner with business teams to drive profitability, develop new products and improve existing offerings throughout the product lifecycle.
Service Delivery: Develop customer lifecycle management frameworks and satisfaction scorecards defining acceptable service standards, run annual customer satisfaction surveys, and foster crossfunctional internal relationships and external partnerships for the assigned products/CVPs.
Governance: Ensure implementation and regular review of product/CVP guides, maintain a documentary inventory of the portfolio (policies, process maps, business cases and regulatory approvals), and carry out periodic risk and compliance reviews.
Training and Product Advocacy: Develop annual marketing/communication plans and campaigns, support product launches with post-launch reviews, produce supporting collateral (fliers, posters, application forms, emailers), and deliver a quarterly training plan with the business.
Qualifications & Experience
Bachelor’s degree in commerce, business administration, marketing, or related field
Five (5) years relevant work experience in product management /retail banking/commercial banking/payments/banking operations or relevant field
Demonstrated ability to develop business cases and experience in product launches
Experience within financial services industry with a broad understanding of the products of a typical commercial bank and key drivers of value
Key Competencies
Excellent interpersonal and people engagement skills
Business analysis skills
Communication and influencing skills
Adaptability and ability to work in fluid environment
Commercially driven with execution focus
How to Apply
Applicants should send their online applications to recruitment@familybank.co.ke on or before 30th May 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.
How to Apply
ALL applicants MUST apply online via email to: recruitment@familybank.co.ke before the closing date of 30th May 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.
